Terms & Conditions

1. About Us — Legal Entity & Brand

Pixorie is a brand owned and operated by Seantra, a sole proprietorship. The legal details are as follows:

Throughout these Terms, "we", "us", "our", and "the Company" refer to Seantra, and "Pixorie" refers to the product and digital service provided at www.pixorie.com. "You" and "User" refer to any individual accessing or using the Pixorie application or services.

2. Acceptance of Terms

By accessing www.pixorie.com, installing the Pixorie Progressive Web App (PWA), or completing a purchase of any paid subscription, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy.

If you are using Pixorie on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

These Terms apply to all users, including free-tier users and paid subscribers.

3. Description of Services

Pixorie is an AI-powered nutritional analysis and health-tracking application delivered entirely as a digital service (SaaS). Core features include:

• AI Food Scanning: Upload or photograph a meal; Pixorie uses large language model (LLM) vision technology to estimate calories and macronutrients.
• Calorie & Macro Tracking: Log meals, set daily goals, and track protein, carbohydrates, and fat intake.
• Health Metrics Logging: Track body weight and water intake with trend visualisation.
• Streak & Habit System: Gamified streaks and milestone rewards for consistent daily logging.
• Data Export: Export all locally stored data as JSON or CSV.

Free Tier: Users may access Pixorie's core functionality with up to 3 AI scans per day at no cost.

Pro Tier (Pixorie Pro): A paid subscription that unlocks unlimited AI scans, advanced analytics, and additional features. Subscription details are presented at the time of purchase.

Pixorie is provided on an "as-is" and "as-available" basis. We reserve the right to modify, suspend, or discontinue features with reasonable notice.

4. User Accounts & Eligibility

Pixorie does not require account registration for free-tier use. All data is stored locally in your browser's localStorage.

To access Pixorie Pro (paid subscription), you must provide a valid phone number and/or email address for payment processing via our third-party payment gateway.

• You must be at least 18 years of age to make a purchase on Pixorie.
• You are responsible for maintaining the accuracy of any contact information provided.
• One subscription is for personal, non-commercial use by one individual on one device unless otherwise specified.

5. Subscription Plans & Pricing

Pixorie Pro is available as a recurring monthly subscription. Current pricing is displayed at checkout and on the Pixorie website.

• Monthly Plan: Billed monthly on the date of initial subscription. Renews automatically unless cancelled.
• Annual Plan: Billed annually (where available). Renews automatically unless cancelled.
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise.
• Pricing may change upon renewal. We will notify you at least 7 days before any price change takes effect.
• We reserve the right to offer promotional pricing, trial periods, or discounts at our discretion.

6. Payment Terms

Payments for Pixorie Pro subscriptions are processed securely through Razorpay (Razorpay Software Private Limited), a third-party payment gateway licensed by the Reserve Bank of India.

• We accept UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, and popular digital wallets.
• By providing payment information, you authorise us to charge the applicable subscription fee on a recurring basis (monthly or annually) until you cancel.
• Payment is due in advance at the start of each billing cycle. Failure to complete payment will result in suspension of Pro access.
• All transactions are encrypted. Pixorie does not store your payment card details; they are handled solely by Razorpay.
• Razorpay's terms of service and privacy policy govern the payment transaction itself. You can review them at razorpay.com/terms.

7. Delivery Policy (Digital Service)

Upon successful completion of payment, access to Pixorie Pro features is granted immediately. Specifically:

• Pro status is activated within seconds of payment confirmation.
• You will receive access to unlimited AI scans, advanced features, and any other benefits included in the Pro tier as of the date of purchase.
• Confirmation of your subscription will be sent to the email address or phone number provided at checkout.
• If Pro access is not activated within 15 minutes of a successful payment, please contact us at support@pixorie.com with your payment reference ID and we will resolve it within 1 business day.

There are no shipping, handling, or delivery charges of any kind associated with Pixorie's services.

8. Refund & Cancellation Policy

Refund Eligibility:

• You may request a full refund within 7 calendar days of your initial subscription purchase, provided that:
  • You have performed fewer than 5 AI scans in total during that period (i.e., the service has not been materially utilised), AND
  • Your request is submitted to support@pixorie.com within the 7-day window with your payment reference number.
• Refunds are not available for renewal charges after the first billing cycle.
• Refunds are not available if you have substantially utilised the service (5 or more AI scans), regardless of the time elapsed.
• Promotional, trial, or discounted subscriptions may carry different refund terms as stated at the time of purchase.

How to Request a Refund:

1. Email support@pixorie.com with the subject line: "Refund Request – [Your Phone/Email]".
2. Include your Razorpay payment reference ID and the date of purchase.
3. Our team will review and respond within 2 business days.
4. Approved refunds are processed within 5–7 business days back to the original payment method.

Cancellation:

• You may cancel your subscription at any time. Cancellation prevents future auto-renewal charges.
• Upon cancellation, your Pro access continues until the end of the current paid billing cycle.
• To cancel, email support@pixorie.com or use the cancellation link provided in your subscription confirmation email.

9. Acceptable Use

You agree to use Pixorie only for lawful purposes and in accordance with these Terms. You must not:

• Use Pixorie for any commercial purpose, resale, or sublicensing without written permission.
• Attempt to reverse-engineer, decompile, or extract source code from the application.
• Use automated bots, scrapers, or other automated methods to access or interact with Pixorie's AI features.
• Submit images containing illegal, harmful, or offensive content to the AI scanning service.
• Circumvent, disable, or interfere with any security-related features of the service.
• Misrepresent your identity or provide false information during the payment process.

We reserve the right to suspend or terminate access for any user found violating these terms, without refund.

10. Intellectual Property

All content, design, code, branding, trademarks, and intellectual property associated with Pixorie — including but not limited to the "Pixorie" name, "Pix Your Plate. AI Does the Rest." tagline, the application interface, and all written content — are the exclusive property of Seantra.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use Pixorie strictly for your own personal, non-commercial purposes, subject to these Terms.

Your personal health data (meal logs, weight entries, goals) belongs to you. We do not claim ownership over data you create within the app.

11. Health & Medical Disclaimer

• Pixorie is not a substitute for professional medical advice, diagnosis, or treatment.
• If you have a medical condition, eating disorder, or specific dietary requirement, consult a qualified healthcare professional before relying on Pixorie's estimates.
• AI-generated nutritional estimates carry inherent uncertainty. Do not make critical health decisions based solely on Pixorie's output.
• We are not liable for any health outcomes resulting from reliance on nutritional information provided by the app.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Pixorie and the Company (Seantra) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service.
• Our total aggregate liability for any claim arising out of or relating to these Terms or the services shall not exceed the amount you paid for Pixorie Pro in the three months preceding the claim.
• We do not guarantee uninterrupted, error-free, or secure access to the service. Scheduled maintenance, third-party API outages (e.g., Groq), or unforeseen technical issues may affect availability.
• We are not responsible for any loss of data stored in your browser's localStorage due to browser updates, device changes, or user-initiated clearing of browser data.

13. Indemnification

You agree to indemnify, defend, and hold harmless Seantra and Pixorie, along with any agents or partners, from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of Pixorie;
• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property or privacy rights;
• Any content or data you submit to the service.

14. Privacy

Your privacy is important to us. Our Privacy Policy governs how we collect, use, and protect your information. By using Pixorie, you consent to the data practices described in our Privacy Policy.

In summary: all personal health data is stored locally on your device. The only data that leaves your device is food images submitted for AI analysis, which are processed by Groq's API. Payment processing is handled by Razorpay and governed by their privacy policy.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where feasible, notify active paid subscribers by email.

Your continued use of Pixorie after the revised Terms have been posted constitutes your acceptance of the changes. If you do not agree with the revised Terms, you may cancel your subscription and cease use of the service.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India, specifically the applicable laws of the state of Maharashtra.

Informal Resolution: Before initiating any formal proceedings, you agree to first contact us at support@pixorie.com and attempt to resolve the dispute informally. We will attempt in good faith to resolve any dispute within 30 days of notification.

Jurisdiction: In the event that informal resolution fails, any disputes, controversies, or claims arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

Consumer Rights: Nothing in these Terms shall limit your rights as a consumer under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection legislation.

17. Contact Us

For any questions, concerns, or requests relating to these Terms, please contact us:

• Email: support@pixorie.com
• Phone: +91 99208 57525 (Mon–Fri, 10 AM–6 PM IST)
• Postal Address:
  Seantra
  Halimabai Compound, Marol Maroshi Road,
  Opp Uttam Dhaba, Andheri East,
  Mumbai, Maharashtra – 400059, India
• Website: www.pixorie.com